A minimalist design showing a gentle circular flow or loop, representing return and continuity. Use muted earth tones (moss green, clay brown, ivory) with a soft shadow effect to imply depth. Include subtle elements like a falling leaf or closed loop arrows in an abstract form to symbolize eco-conscious refund processes. No text.
A minimalist design showing a gentle circular flow or loop, representing return and continuity. Use muted earth tones (moss green, clay brown, ivory) with a soft shadow effect to imply depth. Include subtle elements like a falling leaf or closed loop arrows in an abstract form to symbolize eco-conscious refund processes. No text.

Refund policy

Refund policy

At Avar Earth, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your vegan footwear or accessories, you may return your items within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • Items must be unworn, unused, and in original condition

  • All tags must be attached

  • Items must be returned in original packaging (e.g., boxes, bags, or protective wrapping)

  • You must provide proof of purchase (receipt or order confirmation)

Items that show signs of wear, damage, alteration, or are returned without their original packaging will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Custom or personalised products

  • Gift cards

  • Sale or discounted items (unless defective, as per Singapore law)

  • Personal care items (e.g., beauty or hygiene products)

  • Perishables (e.g., food, plants)

  • Hazardous materials, flammable liquids, or gases

If you believe an item is defective, damaged, or misrepresented, your statutory rights under Singapore law (e.g., Consumer Protection (Fair Trading) Act and “Lemon Law” provisions) still apply—even for sale items.

How to Start a Return

To initiate a return:

  1. Email us at info@avarearth.com with your order number and reason for return.

  2. Once approved, we’ll provide:

    • A return shipping label

    • Instructions for sending your item back

Note: Items returned without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • We sent the wrong product

We recommend using a trackable shipping method to ensure your return is received safely.

Exchanges

The fastest way to exchange an item is:

  1. Return the original item (following the return process above)

  2. Place a new order for the desired item

Exchange requests are subject to availability.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome:

  • If approved, a refund will be processed to your original payment method within 10 business days or, post confirmation, can be immediately refunded to Credits that can be used for any future pruchases.

  • Shipping charges are non-refundable

  • Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since your refund was approved and you haven’t received the funds, please contact us at info@avarearth.com

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • Your item is damaged, defective, or incorrect

We’ll evaluate the issue and provide a replacement, refund, or appropriate solution.

Your Legal Rights

Nothing in this policy affects your rights under Singapore consumer protection laws, including remedies for defective goods under the Lemon Law within six months of delivery.

If you have questions or need help with a return, email us at info@avarearth.com — we’re here to help.