Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at noreply@avarearth.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at noreply@avarearth.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noreply@avarearth.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@avarearth.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a retur
At Avar Earth, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your vegan footwear or accessories, you may return them to us within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
-
Items must be in their original condition, unworn or unused, with all tags attached.
-
Items must be returned in their original packaging (including boxes, bags, or protective materials).
-
Proof of purchase (receipt or order confirmation) is required.
Items showing signs of wear, damage, alteration, or returned without original packaging will not be accepted.
Non-Returnable Items
The following items cannot be returned:
-
Custom or personalised products
-
Gift cards
-
Sale or discounted items (unless defective under Singapore law)
-
Personal care goods (e.g., beauty products)
-
Hazardous materials, flammable liquids, or gases
Please note: If a product is defective, damaged, or not as described, your statutory rights under Singapore law still apply, even for sale items.
Return Process
-
To start a return, email us at info@avarearth.com with your order details and reason for return.
-
Once your return request is approved, we’ll send you a return shipping label and instructions.
-
Items sent back without prior approval will not be accepted.
Return Shipping
-
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product).
-
We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
The fastest way to get the item you want is to place a new order for the correct size, colour, or style, and return the original item to us. Exchange requests are subject to availability.
Refunds
-
Once we receive and inspect your returned item, we will notify you of approval or rejection.
-
If approved, your refund will be issued to your original payment method within 10 business days.
-
Please note: Shipping charges are non-refundable.
-
If more than 15 business days have passed since your refund approval, contact us at info@avarearth.com.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will evaluate the issue and provide a replacement or refund.
Your Legal Rights
Nothing in this policy affects your rights under Singapore consumer protection laws, including the Consumer Protection (Fair Trading) Act and the “Lemon Law” provisions, which entitle you to a remedy for defective goods within six months of delivery.
n shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@avarearth.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@avarearth.com.
Returns and Refund Policy
We want you to be completely satisfied with your purchase from Avar Shoes Pte Ltd. If for any reason you are not happy with your vegan footwear or accessories, you may return them to us within 30 days of receiving your order. Here's how our returns policy works :
Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all tags attached. Any items that show signs of wear, damage, or alteration will not be accepted for return.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for the return. We will provide you with instructions on how to return the item(s) to us.
Return Shipping: To have a smooth return process, please ensure that the items are returned in their original condition, unworn, and with all tags attached. It is important to note that the packaging must be intact and in its original state. This includes any boxes, bags, or protective materials that were included in the original shipment. Failure to do so may result in a delay or denial of the return request.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refund Processing: Once we receive your returned item(s) and verify that they meet our return eligibility criteria, we will process a refund to the original form of payment within 5-7 business days. Please note that shipping charges are non-refundable.
Exchange Option: If you would like to exchange an item for a different size, colour, or style, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team.